A major federal agency faced an unprecedented transformation. An Executive Order significantly expanded its national security mission, including a larger global footprint, while Congress nearly doubled its budget and the agency prepared to more than double its operational workforce.
Congress also directed the agency to undertake an enterprise-wide reorganization and develop a new workforce strategy and governance framework connecting its expanded mission requirements with staffing priorities, succession readiness, mission readiness, and workforce performance and risk. The agency was given six months to develop and submit the full plan for Congressional approval.
The challenge went beyond organizational design. The agency had never undertaken a transformation of this scale and lacked much of the centralized workforce and organizational data needed to understand its current state, design its future organization, and demonstrate how their new structure best fulfills their expanded national security mandate. Existing information was fragmented across departments, systems, and formats, while significant gaps existed in the data Congress required.
Jefferson Solutions Group was contracted to help lead the agency through this time, and in particular, turn the disparate data sources and previously unmeasured aspects of organizational performance into accurate and actionable intelligence through Enlighten + AI, Jefferson’s proprietary AI-enabled workforce and mission performance solution.
Jefferson began by working across the agency to identify, collect, and clean existing organizational and workforce data to integrate and then ingest into Enlighten + AI. Where essential information did not exist, Jefferson developed new collection forms, templates, and processes to establish accurate data inputs and support consistent governance moving forward.
Jefferson then worked with agency leadership to customize Enlighten + AI’s statistically validated calculations, weighting, outputs, and performance measures to the agency’s expanded mandate. The goal was not simply to centralize information, but to create accurate and trusted results connecting workforce performance and organizational effectiveness data directly with the agency’s new mission requirements.
Enlighten + AI: Jefferson’s secure, proprietary AI-enabled performance solution provides agency leadership with an enterprise-level view while allowing authorized users to drill down into department and employee-level results on organizational requirements and workforce productivity, performance, and readiness. The containerized solution integrates with existing client systems and clearance authorizations that securely pull and analyze agency-specific data rather than the public internet or AI models.
Within Enlighten + AI, Jefferson created an integrated measurement framework that quantifies more than 60 real-time and predictive analytics and performance measurements spanning four primary areas:
Defines and measures organizational efficiency, effectiveness, and overall performance to help leaders understand whether resources, operations, and workforce tasks are aligned with mission requirements.
Evaluates the mission criticality of all organizational activities, departments, and workforce functions and flows to help leaders identify where resources and attention will have the greatest return.
Provides quantified insights into organizational, departmental, and employee efficiency and effectiveness, workforce readiness and risk, succession readiness, and alignment between position descriptions and actual task orientation.
Establishes the adoption structures, processes, and accountability mechanisms needed to maintain accurate and trusted data that monitors, evaluates, and ultimately, increases performance and transparent reporting in a clear and unified environment.
Enlighten + AI gave the agency a centralized, data-driven approach to measuring areas of mission and workforce performance that it previously had no way to quantify or track. Rather than relying on disconnected information and subjective assessments, agency leaders gained real-time and predictive insight into organizational efficiency, effectiveness, mission criticality, workforce readiness and risk.
More than 60 real-time and predictive analytics and performance measurements provide visibility across the agency’s national security readiness, impact, workforce performance, and ongoing governance, reporting, and accountability.
A centralized measurement framework provides agency, department, and employee-level visibility into efficiency, effectiveness, and mission performance scores where no comparable centralized capability previously existed.
New governance adoption for data collection, measurement, and reporting processes were established to address previously missing or fragmented organizational and workforce information.
The agency completed and submitted its Congressional reorganization package two months ahead of the mandated deadline.
Congress approved the agency’s complete package without changes or additional requests, describing it as “a model for future responses.”
The agency continues to use Enlighten + AI to assess performance, identify organizational and workforce risks, support mission execution, and demonstrate quantified accountability from the Cabinet to Congress.
Enlighten + AI’s results demonstrate the value of combining AI-enabled technology with the expertise needed to understand the organization by quantifying the effectiveness of its mission through workforce intelligence. Jefferson did not simply create a new dashboard. Jefferson established and defined essential data, measures, and governance needed to give the agency a new way to understand current performance, anticipate future needs, and make more informed decisions as the organization executes its expanded national security mission.
Jefferson combined extensive data collection, cleansing, validation, and governance to create Enlighten + AI intelligence agency leaders can use with confidence.
By accurately defining, quantifying, and connecting workforce performance with organizational effectiveness and mission criticality, Enlighten + AI helps leaders understand how workforce decisions affect mission outcomes.
Jefferson created a centralized framework for measuring efficiency, readiness, mission impact, and workforce risk where no comparable capability previously existed.
Jefferson combined AI-enabled technology with workforce expertise, data governance, organizational design, and hands-on implementation to help the agency move from a Congressional mandate to an executable new operating model.
